Investigation of effects of total quality management applications in an institution of secondary school on students

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dc.authorscopusid55151991700
dc.authorscopusid57073800900
dc.authorscopusid54582308000
dc.contributor.authorYildiz S.M.
dc.contributor.authorErdemir I.
dc.contributor.authorGitmez M.
dc.date.accessioned2024-06-12T10:28:56Z
dc.date.available2024-06-12T10:28:56Z
dc.date.issued2007
dc.description.abstractThis study aims to investigate the effects of total quality management applications on internal customer satisfaction at various dimensions was carried at Mu?la 75. Yil Science High School on relation to the Ministry of National Education. The study was limited to perceptions of the students (n=90) studying at Mu?la 75. Yil Science High School as internal customers. The satisfaction levels of the students were measured before and during the application of total quality management were compared in terms of different total quality dimensions. The data obtained were analysed by the SPSS for Windows in a personal computer compatible with IBM, after descriptive analysis, the data of pretest and post-test were compared with "student t" test (p<0,05 and p<0,01). The results of the study indicated that total quality applications increased the satifaction levels of the students.en_US
dc.identifier.endpage154en_US
dc.identifier.issn1302-5600
dc.identifier.issue172en_US
dc.identifier.scopus2-s2.0-34250634844en_US
dc.identifier.scopusqualityQ3en_US
dc.identifier.startpage143en_US
dc.identifier.urihttps://hdl.handle.net/20.500.14551/17484
dc.indekslendigikaynakScopusen_US
dc.language.isotren_US
dc.relation.ispartofMilli Egitimen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectSecondary School; Students; Total Quality Managementen_US
dc.titleInvestigation of effects of total quality management applications in an institution of secondary school on studentsen_US
dc.title.alternativeBir orta ö?retim kurumunda toplam kalite yönetimi uygulamalarinin ö?renci memnuniyeti üzerine etkisinin incelenmesien_US
dc.typeArticleen_US

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