AIRPORT SECURITY PROCESS PROBLEMS AND AIRPORT USERS: A SURVEY FROM THE PERSPECTIVE OF AIRPORT SECURITY PERSONNEL AT THREE AIRPORTS IN TURKEY
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Dosyalar
Tarih
2018
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Trakya Üniversitesi
Erişim Hakkı
info:eu-repo/semantics/openAccess
Özet
Çalışmanın amacı güvenlik görevlilerinesıkıntı verdiği düşünülen havaalanı kullanıcısı profile ile güvenlikprosedürlerinin belirlenmesi ve bu doğrultuda gerek insan kaynakları yönetimigibi yönetsel süreçlere gerekse güvenlik prosedürlerinin geliştirilmesine katkısağlanmasıdır. Bu amaçla yapılanaraştırmada anket formu kullanılmıştır. Anket İstanbul Atatürk Havalimanı,Ankara Esenboğa Havalimanı ve İstanbul Sabiha Gökçen Havalimanı olmak üzere, üçhavaalanın iç ve dış hatlar terminali kontrol noktasında görev yapmakta olanözel güvenlik görevlisine uygulanmıştır. Elde edilen verilere frekans analiziuygulanarak betimlenmiştir. Yolcu profiline yönelik yapılan analiz sonucundaher üç havaalanında da terminal personelinin süreçlerde büyük oranda sıkıntı yarattığıbelirlenmiştir. Bunun yanı sıra yabancı yolculara oranla T.C. uyruklu ve tekbaşına seyahat eden yolculara oranla aileleri ile seyahat eden yolcularıngüvenlik süreçlerinde daha fazla sıkıntıya neden olduğu her üç havaalanıverilerinde de saptanmıştır. En fazla sıkıntı yaşanmasına neden olan güvenliksürecine yönelik bulguda ise havayolu ile taşınması yasaklı maddelerin tespiti,ayakkabı çıkarma uygulaması ve kapı detektöründen tekrar geçilmesi ilk üçsırada yer almıştır.
The aimof this study is to contribute both to administrative processes, such as humanresources management, and to the improvement of security procedures byidentifying an airport user profile that is perceived as causing difficultiesand security procedures that create problems for security staff. For this purpose,a questionnaire form is used in the study. The questionnaire was administeredto private security personnel working at the check points of three domestic andinternational airport terminals; namely, Istanbul Atatürk Airport, AnkaraEsenboğa Airport and Istanbul Sabiha Gökçen Airport. The obtained data isdescribed by applying frequency analysis. As a result of the analysis conducted on passenger profiles, the terminalpersonnel at all three airports were determined to have been caused greatdifficulties. It has also been revealed that, compared to foreign nationals,Turkish nationals created more difficulties and that, in addition, compared tolone travelers those traveling with their families created more problems at thesecurity procedures at all three airports. The security process was identifiedas causing the greatest trouble, with the detection of prohibited items, theprocess of shoe removal and requests for re-entry through walk-through metaldetectors found to be the three items cited with the highest frequency.
The aimof this study is to contribute both to administrative processes, such as humanresources management, and to the improvement of security procedures byidentifying an airport user profile that is perceived as causing difficultiesand security procedures that create problems for security staff. For this purpose,a questionnaire form is used in the study. The questionnaire was administeredto private security personnel working at the check points of three domestic andinternational airport terminals; namely, Istanbul Atatürk Airport, AnkaraEsenboğa Airport and Istanbul Sabiha Gökçen Airport. The obtained data isdescribed by applying frequency analysis. As a result of the analysis conducted on passenger profiles, the terminalpersonnel at all three airports were determined to have been caused greatdifficulties. It has also been revealed that, compared to foreign nationals,Turkish nationals created more difficulties and that, in addition, compared tolone travelers those traveling with their families created more problems at thesecurity procedures at all three airports. The security process was identifiedas causing the greatest trouble, with the detection of prohibited items, theprocess of shoe removal and requests for re-entry through walk-through metaldetectors found to be the three items cited with the highest frequency.
Açıklama
Anahtar Kelimeler
Havayolu taşımacılığı, Havaalanı, Havaalanı güvenlik süreçleri, Yolcu profili, Güvenlik görevlisi, Air transport, airport, airport security processes, passenger profile, security personnel
Kaynak
Trakya Üniversitesi Sosyal Bilimler Dergisi
WoS Q Değeri
Scopus Q Değeri
Cilt
20
Sayı
1
