Are patients in western Turkey contented with healthcare services? A quality assessment study
Küçük Resim Yok
Tarih
2006
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Lippincott Williams & Wilkins
Erişim Hakkı
info:eu-repo/semantics/closedAccess
Özet
The purpose of this study was to describe service quality as perceived by 1200 patients who had inpatient treatment at 3 hospitals in Istanbul: university, social security administration, and government. Patients were most satisfied with the helpful attitudes of personnel during check-in procedures, promptness and skill of nurses, overall service provided by physicians, speedy and skilled work of personnel in laboratories and X-ray rooms, and hospitals in general.
Açıklama
Anahtar Kelimeler
Nursing-Care, Satisfaction
Kaynak
Journal Of Nursing Care Quality
WoS Q Değeri
Q3
Scopus Q Değeri
Q2
Cilt
21
Sayı
4
