Factors affecting the perceived hospital quality

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dc.authorscopusid57208111481
dc.authorscopusid56050243500
dc.authorscopusid56050719500
dc.authorscopusid56050339000
dc.contributor.authorToker F.
dc.contributor.authorKorkmaz M.
dc.contributor.authorYücel A.S.
dc.contributor.authorKılıç B.
dc.date.accessioned2024-06-12T10:29:18Z
dc.date.available2024-06-12T10:29:18Z
dc.date.issued2014
dc.description.abstractQuality perception, which is related to a number of factors and variables, has come to the fore both because of the features of health services and because of the hospital quality rating practices of the Ministry of Health in Turkey. Although there are national and international studies to assess the perceived quality, with the thought that countryspecific studies are not enough, this study has been thought necessary in order to learn the main factors which affect public's hospital quality perception in Turkey due to the facts that culture is an important determinant on quality perception and the results of the year-to-date studies are different from each other. In Turkey's 3 biggest cities, 2500 people have been asked 28 questions with demographical and descriptive features in the questionaire in order to define hospital quality and these questions have been perceived in 4 dimensions. Non-parametric and parametric statistical tests have been applied on the data gathered. In the scope of analysis, descriptive statistics, reliability analysis, ANOVA analysis, and Regression analyses have been used. According to the results of this study, the idea of a high quality hospital changes according to age, income, education and the city; the tendency to the idea of a well managed hospital changes according to gender, income, education, and the city and the idea of low-quality changes according to age, gender, income, education and the city. Whereas education is the most effective variable in high-quality hospital aspect, gender is the most effective variable on low-quality hospital. In this study, it has been determined that hospital quality perception changes according to the demographical features as age, income, education and the city resided. This study has been reinforced with the fact that there has been a significant difference in terms of age groups and level of education in Devebakan and Aksarayli's study in a private hospital with SERVQUAL scale. We are made to think that these researches has to be carried out more owing to the fact that there has been similar and different results with different scales in different organizations. © 2014 AENSI Publisher All rights reserved.en_US
dc.identifier.endpage208en_US
dc.identifier.issn1995-0756
dc.identifier.issue17en_US
dc.identifier.scopus2-s2.0-85063840098en_US
dc.identifier.scopusqualityN/Aen_US
dc.identifier.startpage199en_US
dc.identifier.urihttps://hdl.handle.net/20.500.14551/17671
dc.identifier.volume8en_US
dc.indekslendigikaynakScopusen_US
dc.language.isoenen_US
dc.publisherAmerican-Eurasian Network for Scientific Informationen_US
dc.relation.ispartofAdvances in Environmental Biologyen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectHealth; Health Services; Hospital; Qualityen_US
dc.titleFactors affecting the perceived hospital qualityen_US
dc.typeArticleen_US

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