Turizm işletmelerinde psikolojik yıldırma (Mobbing)
Yükleniyor...
Dosyalar
Tarih
2017
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Trakya Üniversitesi Sosyal Bilimler Enstitüsü
Erişim Hakkı
info:eu-repo/semantics/openAccess
Özet
Kavram olarak fazla bilinmemesine rağmen, iş hayatında hiç de yabancı olunmayan “mobbing” kavramı işletmelerde psikolojik taciz olarak tanımlanabilmektedir. İşyerinde zorbalık, yıldırma ve duygusal taciz, ya da uluslararası kabul görmüş adıyla mobbing, bir kişinin ya da bir grubun hedef seçilmiş kişiye karşı uyguladıkları ısrarlı, sistematik, aşağılayıcı, hakir görücü, yıldırıcı, haksız söz ve davranışlardır. Bu süreç, işletmede huzurlu çalışma ortamına zarar vermekte, sistemli ve sürekli olarak gerçekleştirilen bu uygulamalar, herhangi bir sınır tanımamaktadır. Birçok ülkedeki örgütlerde yaşanıldığı halde tanı konulamayan, önemsenmeyen, çoğu zaman görmezlikten gelinen ve hatta konuşulması bile rahatsızlık veren mobbing sürecinin mağdurları bu süreçten çıkış yolu bulmakta zorlanmaktadırlar. Karşılaştığı ve çaresiz kaldığı bu süreçte kendine güveni kaybettirilen iş gören pek çok olumsuzlukla karşılaşabilmekte, her şeyini tükettiği endişesi ile istifa etmek zorunda kalmaktadır. İş yaşamında gerçekleşen mobbing eylemleri, çalışanlarda kaygı, suçluluk, stres, depresyon, öfke gibi olumsuz duygular yaratan önemli etmenlerdir. Özellikle gelenekçi sosyo-kültürel değer yargılarının, kıskançlığın, “güçlü olma” ya da “görünme” kaygısının, saldırgan davranma eğiliminin, kişisel yetersizlik duygusunun ve rekabetin körüklediği bu davranışlar, günümüz iş dünyasında sıklıkla görülmeye başlayan ve gerek çalışanlar gerekse örgütsel işleyiş açısından önemli sorunlar doğuran hareketlerdir. Bu çalışmanın amacı, işyerinde mobbing kavramı, süreci ve boyutları, mobbingi uygulayanlar ile mağdurların kişilik özellikleri ve mobbing sürecinin bireyler üzerindeki etkilerini analiz etmektir. Çalışmada yaşanmış mobbing vakalarınayer verilerek, mobbingin önlenmesine yönelik bireysel, yönetsel ve hukuksal boyutta önerilere yer verilmiştir.
abstract
Even though it is not a common expression, it is not also unfamiliar at workplaces, it is called emotional abuse or in other words mobbing. Bullying and harassment are situations where a worker or supervisor is systematically mistreated and victimized by fellow workers or supervisors through repeated negative acts like insulting remarks and ridicule, verbal abuse, offensive teasing, isolation, and social exclusion, or the constant degrading of one's work and efforts. This mobbing process damages even peaceful workplaces and as it continuously and systematically grows, there are no limits. As this phenomenon not easily diagnosed, in some cases ignored or even not being discussed at workplaces in organizations in some countries, victims might have some difficulties of coping with it. The workers who encounter with this mobbing process might have several problems. For instance, she/he might have some anxieties of losing everything she /he has; therefore, they feel like they have to resign. Mobbing at workplace can cause anxiety, guilt, stress, depression and anger on employees. In today’s business world the following movements have begun to be seen often. Especially traditionalist socio-cultural values, jealousy, being powerful or tendency to have aggressive behaviours, a sense of personal inadequacy and all these behaviours which are fueled by competition cause serious problems on both employees and corporations. The main aim of this study is to analyze workplace mobbing and its process and dimensions, the personal traits of mobbing perpetrators and victims; similarly, to analyze the effects of mobbing process on people. In this study, it is also aimed to stop mobbing incidents by exemplifying some true life mobbing that have been lived under different circumtances. Thus, certain recommendations on individual, managerial and legal basis were given in order to stop mobbing phenemenons.
abstract
Even though it is not a common expression, it is not also unfamiliar at workplaces, it is called emotional abuse or in other words mobbing. Bullying and harassment are situations where a worker or supervisor is systematically mistreated and victimized by fellow workers or supervisors through repeated negative acts like insulting remarks and ridicule, verbal abuse, offensive teasing, isolation, and social exclusion, or the constant degrading of one's work and efforts. This mobbing process damages even peaceful workplaces and as it continuously and systematically grows, there are no limits. As this phenomenon not easily diagnosed, in some cases ignored or even not being discussed at workplaces in organizations in some countries, victims might have some difficulties of coping with it. The workers who encounter with this mobbing process might have several problems. For instance, she/he might have some anxieties of losing everything she /he has; therefore, they feel like they have to resign. Mobbing at workplace can cause anxiety, guilt, stress, depression and anger on employees. In today’s business world the following movements have begun to be seen often. Especially traditionalist socio-cultural values, jealousy, being powerful or tendency to have aggressive behaviours, a sense of personal inadequacy and all these behaviours which are fueled by competition cause serious problems on both employees and corporations. The main aim of this study is to analyze workplace mobbing and its process and dimensions, the personal traits of mobbing perpetrators and victims; similarly, to analyze the effects of mobbing process on people. In this study, it is also aimed to stop mobbing incidents by exemplifying some true life mobbing that have been lived under different circumtances. Thus, certain recommendations on individual, managerial and legal basis were given in order to stop mobbing phenemenons.
Açıklama
Anahtar Kelimeler
Mobbing, Örnek Olay, Mobbing Süreci, Mobbing Yöntemleri, Mobbing Methods, Sample Mobbing Incident, Mobbing Process
