The Effect of Undergraduate Students' Perceived Service Quality on Student Commitment

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dc.authoridKurum, Gül/0000-0002-8686-7339
dc.authoridCinkir, Sakir/0000-0001-8057-938X
dc.authorwosidCinkir, Sakir/P-9822-2016
dc.authorwosidKurum, Gül/AAQ-4743-2020
dc.authorwosidyıldız, sevgi/JMC-0237-2023
dc.contributor.authorCinkir, Sakir
dc.contributor.authorYildiz, Sevgi
dc.contributor.authorKurum, Gul
dc.date.accessioned2024-06-12T11:03:19Z
dc.date.available2024-06-12T11:03:19Z
dc.date.issued2022
dc.departmentTrakya Üniversitesien_US
dc.description.abstractHigher education institutions are eager to attract more qualified students in a competitive environment. In this direction, they strive to increase the commitment of the students to the university by improving the quality of the offered service. Thus, students continue their higher education with great satisfaction and talk positively about their universities and recommend it to the next generations. This research aimed to identify the effect undergraduate students' perceived quality of service had on their commitment. A mixed methods research methodology with an explanatory sequential design was used. The research sample composed of 1,782 students, and the quantitative data were collected through scales developed by the researchers. The qualitative data were collected through a semi-structured interview and critical incidents technique forms. The findings have pointed out that the quality of service in higher education positively affects student commitment; as the perception of service quality improves, student commitment increases. Students' commitment to the university is mainly affected by the quality of education, the image of the university/faculty, and the quality of facilities. While research related to service quality and student commitment exists in the literature, this research has pointed out the underlying reasons for students' commitment and perceptions of university services with direct quotations. Students' views should be taken into consideration by the management to improve quality in the university. This research is limited to public university undergraduate students'; future researchers can conduct studies with private university students and state their findings.en_US
dc.description.sponsorshipAnkara University, Scientific Research Project Unit (BAP)en_US
dc.description.sponsorshipWe would like to thank all study participants for their time. We acknowledge the financial support provided by Ankara University, Scientific Research Project Unit (BAP). BAP Has only provided the funding, all other processes from research design to submission, were done by the researchers.en_US
dc.identifier.doi10.1177/21582440221096134
dc.identifier.issn2158-2440
dc.identifier.issue2en_US
dc.identifier.scopus2-s2.0-85130739796en_US
dc.identifier.scopusqualityQ2en_US
dc.identifier.urihttps://doi.org/10.1177/21582440221096134
dc.identifier.urihttps://hdl.handle.net/20.500.14551/21589
dc.identifier.volume12en_US
dc.identifier.wosWOS:000800080700001en_US
dc.identifier.wosqualityQ2en_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakScopusen_US
dc.language.isoenen_US
dc.publisherSage Publications Incen_US
dc.relation.ispartofSage Openen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectHigher Educationen_US
dc.subjectQuality Of Serviceen_US
dc.subjectStudent Satisfactionen_US
dc.subjectStudent Commitmenten_US
dc.subjectQuality Enhancementen_US
dc.subjectHigher-Educationen_US
dc.subjectSatisfactionen_US
dc.subjectAssuranceen_US
dc.titleThe Effect of Undergraduate Students' Perceived Service Quality on Student Commitmenten_US
dc.typeArticleen_US

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