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    Trakya Bölgesindeki İmalat Sanayi İşletmelerinin Toplam Kalite Yönetimi ve Kalite Maliyet Sistemi Uygulamalarına Olan Yaklaşımları
    (Trakya Üniversitesi, 2006) Yumuk, G; Oraman, Y; Oğuzhan, Adil
    This study researched into the approaches used by management in the Trakya region with respect to Total Quality Management and Quality Cost Systems practises. In the Trakya region (Tekirdag, Edirne, Kirklareli),96 manufacturing companies with the ISO 9000 certificate were considered as candidates for this survey, and 71 of these were approached to take part. This resulted in the return of 61 sets of survey data, which is a rate of return of approximately 85.9%. The survey questionnaires consisted of various types of closed-ended questions, including the likert-scale type of question. The collected data was processed and analysed on a personal computer using a statistical analysis software package called SPSS version 8.0 for Windows. This enabled various quantitative and qualitative conclusions to be drawn from the data.. The analysis showed that 11 out of 43 manufacturers who obtained their ISO 9000 certificate from TSE, and 4 out of 13 manufacturers who obtained their certificate from a foreign institute, have been operating Quality Cost Systems. The top three most effective tools and techniques used by the manufacturing companies were found to be flow diagrams, statistical process control, and control cards. The top most difficulty encountered when adopting Quality Cost Systems and practises was reportedly not informed of quality tools and techniques to use